Jefferson National Parks Association

Customer Service

In order to guarantee delivery before Christmas, all orders must be placed by the following deadlines:

UPS Ground:  Thursday, December 15, 2011
UPS 2nd Day Air:  Tuesday, December 20, 2011
UPS Next Day Air:  Wednesday, December 21, 2011

**Only applies to in-stock merchandise.  If an item is out of stock, you will be notified as soon as possible with an estimated arrival date.

Toll Free:
(866) 716-1906
Hours of Operation: Monday - Friday
6:30 am - 3:00 pm CST

If you are unable to reach us at the above number, please call:

Gateway Arch Museum Store
Toll Free: (800) 537-7962
Hours of Operation: 7 days a week
9:00 am - 6:00 pm CST

You can also email us at customersupport@jnpa.com

Wholesale inquiries
Contact Sandy Kreitner:

Phone: (314) 678-1514
Fax: (314) 678-1501
Email: kreitner@jnpa.com


Payment Methods
Jefferson National Parks Association accepts all major credit cards. If you would prefer to pay by check or money order please print your order form and mail it in along with your payment (including proper shipping and handling charges) payable to "Jefferson National Parks Association" to the following address:

Jefferson National Parks Association
Attn: Ecommerce Orders
One Memorial Drive, Suite 1900
St. Louis, MO 63102

Or, fax your order to: (314) 678-1551
Fax Order Form


Privacy
All credit card purchases made through our site are secure. Your personal information is kept private and protected at all times. Jefferson National Parks Association does not share customer data with anyone.


Shipping and Handling
Orders for in stock merchandise will be shipped within 7 days of placing your order. If any item you purchase is not in stock, we will contact you with an approximate date of delivery. Standard order shipment is via UPS Ground. Your package tracking number will be sent to you on a confirmation email.
 

Purchase Amount (5-7 days) 2nd Day Delivery (2 business days) Overnight Delivery (next business day)
$0 to $25 $7.95 $19.95 $32.95
$26 to $50 $8.95 $21.95 $34.95
$51 to $75 $9.95 $23.95 $36.95
$76 to $100 $10.95 $25.95 $38.95
$101 to $150 $11.95 $27.95 $40.95
$151 to $200 $12.95 $29.95 $42.95

  • For orders larger than $200, shipping charges are may be different than the cost quoted at checkout.  If this is the case for your order, you will be contacted before the order is processed and shipped.
  • International orders will incur an additional charge. Please contact us for these shipping fees.
  • We do not accept PO Boxes as valid shipping addresses. Please provide us with a residential or business address for your order.


Return Policy
At Jefferson National Parks Association, we stand behind our products, and we genuinely hope you enjoy your purchase. If for some reason you are not satisfied, you may return your purchase to us within 30 days. Merchandise should be in original condition and packaging. Please include a sales receipt with your shipment, and indicate whether you would prefer a refund or an exchange of the item.

Return shipping costs will be paid by JNPA in the event of damaged or defective merchandise only. Returns should be made via UPS Ground to the following address:

Jefferson National Parks Association
Attn: Ecommerce Orders
201 Poplar St.
St. Louis, MO 63102
 

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© 2012 Jefferson National Parks Association.